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Designing NESO’s
First MW Dispatch Capability
Dec 2025 - Present
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Design a new MW Dispatch capability giving real-time visibility and direct control of dispatchable units, enabling faster response to constraint events.

Created to support a competitive bid & demonstrate value of design.

Lead Designer

Taking concept → delivery

  • Sole designer shaping the end-to-end MW Dispatch experience
  • Defining how this service fit within the existing OBP services
  • Supporting commercial narrative through design
— THE CHALLENGE
MW Dispatch Units are completely new

There was no existing tool across NESO that:


In high-pressure scenarios, this created:
— MY APPROACH
Defined the MW Dispatch Operational Journey


Aligned with architects & delivery leads to map:

  • How MW Dispatch fits into constraint management workflows
  • Key decision points and system interactions

Translated complex operational flows into a clear end-to-end journey.

Designed the POC
to Win the Bid


Independently created a high-fidelity POC demonstrating:

  • centralised MW unit visibility
  • real-time status tracking
  • intuitive dispatch interaction model

Focused on “show, don’t tell” to make the capability tangible

Shaped the Commercial Bid


AProduced supporting artefacts to:

  • clarify system dependencies
  • align stakeholders across design, engineering, and product

Helped translate the design into a credible, buildable solution

— IMPACT


For IBM (Business Impact)
  • Won ~£228K of new business through design-led bid
  • Secured a fixed contract with NESO
For NESO
  • Real-time MW visibility & dispatch in one interface
  • Faster response, reduced risk
  • ~£120K/day savings
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