HNY Portfolio

— THE ASK

Complete transformation of the NESO’s electricity balancing platform. The tool that help keep the lights on across the UK.

To support a net-zero grid.

— MY ROLE

UX Design Lead

4 parallel design workstreams

End-to-end ownership, discovery → go-live
Lead cross-disciplinary teams (BAs, designers)
Define design direction & stakeholder alignment across teams

— THE GOAL

Run the UK on 100% renewable energy by 2035

However, NESO's current operating tools are not built for it.

There is a critical gap between future operational complexity & the tools Today.

— WHERE WE WERE (2025)

Since then we have delivered 10 tools to meet NESO’s 2035 goals.

I delivered 6 tools

Through delivering at this scale, I identified a recurring challenge ↓

— RECURRING CHALLENGE

— OPPORTUNITY

How can I accelerate design research & validation with AI?

— MY APPROACH

Control Room Simulation Platform

Use AI to develop coded prototypes of proposed solutions that

captures users behaviour in the back-end & leveraging AI to automatically analyse the data.

WHAT THE USERS SEES

WHAT THE DELIVERY TEAM SEES

“I look forward to these simulation every week, it gets me excited to see whats new in OBP” Tejas Badami, User

"We have never received so much positive reception from the users! and its all thanks to you and your tool!" Michael Evans, NESO Design Director

“The most impressive thing I’ve seen this year. You have completely changed how we scope out requirements!” Bernie Dolan, NESO Principal Manager

Proven through live tools

CONSTRAINT MONITOR

6 → 9 NPS

UNIT LIBRARY

6 → 9 NPS

STABILITY PATHFINDER

9.4 NPS

MW DISPATCH

8.5 NPS

These tools, directly contributed to OBP’s 2025 performance:

+17.6% revenue growth, 30% higher programme profitability & exceeding the $20M stretch target.

— PROGRAM IMPACT

Because of those impacts

Scaled programme wide!

“We need everyone to start doing research like this!” Bernie Dolan, NESO Principal Manager

I am now coaching designers across 6 front-end teams to build and utilise this method!

I define the AI workflow

This is how I transformed design delivery at NESO through AI-led user research at scale.

“This has fundamentally transformed how design operates across OBP. Thank you for upskilling & embedding this across OBP.” M. E., Client Design Director

“This has strengthened our discovery process - ultimately leading to a better performing agile programme delivery!” Mei-Shiang Shen, Senior Product Consultant

“Hilary builds first-of-its-kind tooling that ensures Control Room adoption” C.H.L, Client Lead Product Manager

100+ Journeys to One: Rebuilding DEFRA’s eHMI Platform

Automation Tools

NESO’s First MW Dispatch Capability